Answers first.
Then your next hello.

Create your company workspace for free, add your contacts, set up your AI assistant and your first automations. When you’re ready, connect your number and choose the right plan.

No. You create the workspace without a card. Payment only starts when you choose a plan.

Yes. The landline you already use can be moved to the platform and kept for calls and WhatsApp. If you prefer to keep your mobile, you carry on using WhatsApp Business on your phone alongside the platform and forward the calls you don’t answer to the assistant. Compatibility is checked before the number in use is changed.

Yes. Every company gets its own Italian landline number with its city’s area code: on that number you handle calls and WhatsApp. SMS go out with your company name as the sender; to receive SMS replies you can add a dedicated mobile number.

Yes. With WhatsApp coexistence you keep using the WhatsApp Business app on your phone and, in parallel, the platform on the same number. Messages and contacts stay in sync.

The platform is built for international companies, with international dialling codes, multilingual assistants and time zones. Number and channel availability varies by country. The site and workspace are available in Italian, English, German, French and Spanish.

It welcomes requests on WhatsApp, SMS and over the phone, answers with your company’s information, gathers what the customer needs and prepares the handover to your team. You set its role, language, tone and instructions.

No. It takes on the repetitive steps and leaves people the conversations that need judgement, a relationship or a decision. In the instructions you decide when to hand the conversation to a team member.

Yes. The private archive stores PDF, TXT and CSV files up to 5 MB each, up to 50 files per company, accessible only from your workspace.

Choose a trigger, an optional wait, the channel and the message, and add an assistant if needed. Before switching a flow on, you see a step-by-step preview.

A request is the start of an automation or a support session for one recipient. Technical retries don’t count as new requests. Usage on each channel is counted separately.

Every plan includes a bundle of AI assistant call minutes and WhatsApp replies within 24 hours. Beyond the included minutes, SMS and business-initiated WhatsApp messages are billed by usage at the rates shown on the pricing page; until HelloBusiness AI activates direct billing, WhatsApp messages are charged by Meta. Numbers, any licences and taxes are not included.

Each account creates a business workspace. APIs check access by organisation and role. Files are private and require authentication even to download. The website connection is encrypted with HTTPS.

Yes. For every contact you record consent status, source and date, so you always know who you can contact and for what purpose. The platform doesn’t replace your company’s own assessment of its obligations.

Yes. The workspace has separate roles, owner, admin, editor and viewer, so you decide who can see and change what. Each plan includes a different number of users.