Starter
Start with automated conversations.
€99+ VAT / month
- 1 phone number included
- 100 minutes of AI calls
- 1,000 requests
- 2 users
- 5 active automations
PLANS AND PRICING
Start with your needs.
Grow with your volume.
Subscriptions based on request volume, team size and automations. Channel costs are separate and clear from the start.
THE PLANS
Growth
For growing teamsFor teams that want to grow together.
€249+ VAT / month
- 3 phone numbers included
- 500 minutes of AI calls
- 5,000 requests
- 5 users
- 25 active automations
Scale
For larger volumes and processes.
€699+ VAT / month
- 10 phone numbers included
- 2,000 minutes of AI calls
- 20,000 requests
- 15 users
- 100 active automations
Monthly prices plus VAT, with a 7-day free trial on your first subscription. Minutes beyond those included, SMS and business-initiated WhatsApp messages are billed by usage. Any licences are not included.
ENTERPRISE
Bigger processes, more specific needs.
Volumes, users and automations to be agreed. Register your interest in your workspace’s plan section.
USAGE RATES
You only pay for what you use.
Beyond what your plan includes, each channel has a clear rate. For reminders and confirmations WhatsApp is the better choice: it costs less than an SMS and the customer can reply.
| AI assistant call minute, beyond included minutes | €0.15 |
|---|---|
| SMS to Italian numbers | €0.12 |
| WhatsApp: replies within 24 hours of the customer’s message | Included |
| WhatsApp: reminders, confirmations and updates | €0.03 |
| WhatsApp: promotional messages | €0.07 |
| Dedicated mobile number to receive SMS replies | On request |
Until HelloBusiness AI activates direct billing, business-initiated WhatsApp messages are charged by Meta, at Meta’s rates, to the payment method the business adds in WhatsApp Manager.
UNDERSTANDING COSTS
The platform.
The channels.
Two separate costs.
Every plan includes AI call minutes and WhatsApp replies. You pay for the rest only if you use it.
Platform subscription
Each plan includes a request volume, a number of users and a limit of active automations.
Service usage
Minutes beyond those included, SMS and WhatsApp messages you start are billed at the usage rates. Numbers, any licences and taxes are separate.
No surprises
Plan price and channel rates are clear before activation: you always know what you’re paying for.
WHAT IS A REQUEST?
Let’s start with a clear definition.
A request is the start of a flow or a support session per recipient. Easy to understand, easy to forecast.
What counts as a request?
A request is the start of an automation or a support session for one recipient. Technical retries don’t count as new requests. Usage on each channel is counted separately.
Are messages and calls included in the price?
Every plan includes a bundle of AI assistant call minutes and WhatsApp replies within 24 hours. Beyond the included minutes, SMS and business-initiated WhatsApp messages are billed by usage at the rates shown on the pricing page; until HelloBusiness AI activates direct billing, WhatsApp messages are charged by Meta. Numbers, any licences and taxes are not included.
Do I need a credit card to start?
No. You create the workspace without a card. Payment only starts when you choose a plan.
YOUR NEXT STEP
The best relationships
start with a hello.
Prepare your business workspace and the way you want to speak to customers.